General terms and conditions of purchase

CYRIANO, S. L.
Tax ID No. B66282286
Bori i Fontestà, 11
(08021) Barcelona
Tome 44307, Folio 0037, Sheet 452283-B, Entry 1
of the Barcelona Trade Registry
legal@cyriano.com

Cyriano is a company which manufactures and sells products and accessories for pets (dogwear outfits).

Only consumers and users who meet the basic requirements listed below can shop through this portal. However, if you have a shop and are interested in working with our products please contact us: contact@cyriano.com. The resale of our products without prior authorisation is not permitted.

Please review these terms whenever you use our services, as we reserve the right to modify them.

Non-acceptance of these conditions and the basic requirements for making a purchase will prevent us from serving your order.


I. Basic purchasing requirements

                •  Being of legal age. If you are a minor, we recommend that you consult this information with your parents or guardians.
                •  Providing true and complete information.
                •  Being an end consumer: only end users and consumers may make make purchases through this website. Resale is not permitted.
                •  Accepting these conditions and our privacy policy (during the registration procedure).
                •  Delivery address: to one of the countries within our sales territory.

Cyriano sales territory: Spain (peninsular and Balearic Islands), Portugal (peninsular), Germany, Austria, Belgium, Denmark, France, the Netherlands, Italy, Luxembourg, Poland, England, Czech Republic.

If you reside outside these countries, please contact us directly.


II. Language of the agreement

This agreement can only be executed in SPANISH AND ENGLISH.


III. Price and methods of payment

The prices of our products are indicated in EUROS and include 21% VAT. Any other amount that needs to be added (such as transport costs) will be detailed before you confirm your purchase.

Product prices of products may change occasionally, but these changes will not affect any orders that have already been confirmed. If your local currency is other than the EURO, your bank will apply the applicable exchange rate on the date of purchase, which is beyond our control.

We will deliver a hard copy of the invoice together with the package.

We accept the following methods of payment:

                •  Credit card: Mastercard, Maestro, Visa, Visa electrón.
                •  Paypal


IV. Purchasing procedure

0. Product selection
Select the products that interest you and add them to the shopping cart. If you have a discount code indicate it in this section and click on ‘Apply coupon’.
Then select CONTINUE SHOPPING to add more products or PLACE ORDER.

1. Place order as a guest or register
If you are already registered, please enter your email and password. Otherwise select REGISTER or PLACE ORDER AS A GUEST.

You need to be registered to see your order details and order status and also to add items to your wish list.

Before proceeding, you have to read and accept our general terms and conditions of service and privacy policy.

2. Invoicing information
Enter your invoicing details and shipping address. If it is the same address, select Send to this address and CONTINUE.

3. Shipping method

This section will show you the shipping costs including tax. To continue shopping click CONTINUE.

5. Payment information

Select the payment method you prefer and click CONTINUE.

If you have selected to pay with Credit Card you will be transferred to a secure payment gateway (Virtual POS with SSL connection). Cyriano does not have access to your banking data.

If you have selected to pay with Paypal, you will need to validate your user name and password in Paypal.

We reserve the rights to any product until we have received full payment.

Finally click CONTINUE.

6. Price review

After ordering payment, an order confirmation message will be displayed. Within 24 hours, we will send you an e-mail message with the confirmation and a summary of your order, these conditions of purchase and our privacy policy.


V. Deliveries and shipments

CYRIANO only ships to the following countries through this website: Spain (peninsular and Balearic Islands), Portugal (peninsular), Germany, Austria, Belgium, Denmark, France, the Netherlands, Italy, Luxembourg, Poland, England, Czech Republic. If you reside outside these countries, please contact us directly.

You can estimate shipping costs and taxes, by going to the shopping cart and using the tool Estimate shipping and tax displayed on the right. In any case, shipping costs will be shown during the purchase procedure, before confirming it.

Shipping costs are as follows:

        Shipping costs
        Destination Euros
        Spain (peninsular and Portugal (peninsular) 10 Euros
        Spain (Balearic Islands) 10 Euros
        Rest of countries 20 Euros

Shipping times are approximately as follows:

        Shipping times:
        Destination Shipping time
        Spain (peninsular and Portugal (peninsular) 1-2 days
        Spain (Balearic Islands) 2-3 days
        Rest of countries 5 days

Times may vary slightly if there are any incidents. In any case, maximum shipping time shall not exceed 30 calendar days.

Whenever possible, we will try to send all ordered products at the same time. However, if we have to split the order, we will notify you by e-mail.

Do not accept delivery of a package if it is damaged or in poor condition.

Product availability problems: in case of unavailability of any product, CYRIANO will contact you forthwith by email or by phone, offering the option to request a different product of the same type or as an alternative, cancel the order. If you finally wish to cancel the order, there will not be any charge to your credit card. If the charge had already been made, it will be refunded in its entirety.

Delivery problems: If we cannot make deliver your order, the transport company will attempt to make a second delivery. We recommend that you contact the transport company or contact us to arrange a time and place for collection.

If it is not possible to carry out the second delivery, the transport company will return the package to CYRIANO. In this case, we will understand that you withdraw from the agreement we will refund the amount paid deducting the return shipping charges.


VI. Return policy and non conformity

1. Right of withdrawal for online purchases

Changes and returns of products purchased through the CYRIANO online store are only accepted by this system.

You have 14 calendar days to withdraw from the purchase made, without having to give any reason, except:

                •  • When the item is not returned with the original packing or wrapping, ticket or invoice and where appropriate, guarantee.

                •  • That the product is in bad condition, has been used or washed or is without labels.
                •  • When the request for withdrawal is made late, i.e., after 14 calendar days have elapsed since delivery.

Complete the following steps:

1. REQUEST: Complete this withdrawal form and e-mail it to: incidencias@cyriano.com within 14 days from the date you received the package.

2. RESPONSE: CYRIANO will contact you within 2 working days accepting or refusing your request.

3. SHIPPING: If we accept your request, you will have to deliver or send the package to our shop:

CYRIANO, S. L.
Bori i Fontestà, 11
(08021) Barcelona
Opening times: Monday to Saturdays, 10 AM - 2 PM and 5 PM - 8.30 PM.

Please note that shipping costs (from your home to CYRIANO) shall be to your expense. Therefore, before purchasing any product review its characteristics and ask us if you have any doubts.

4. PAYMENT: We will pay you for the full amount of the purchase employing the same method you used to make the payment, within 14 calendar days, once we have been able to check that the package has been returned in good condition.

Should the products not arrive in perfect condition Cyriano retains the right to refuse the return or to pay lower amount for your return.


2. Non conformity

CYRIANO is answerable for the non conformity of its products, in accordance with applicable laws, for all manufacturing defects whenever the non conformity already existed at the time of delivery of the product and in line with the nature of the product in question.

In case of non conformity, please contact CYRIANO within 2 months of identifying it. Availability of the invoice or receipt is an essential requirement.

Reasons for exclusion:Non conformity does not cover damage caused by fire, abrasion and water, contact with any type of liquid or solvent, or misuse or inappropriate maintenance. Is also does not cover defects arising from normal wear and tear for using the product (especially wear in leather or fabrics at points of friction), or minor damage (such as scratches and gnawing marks) or the result of the repairs carried out by persons not authorised by CYRIANO.

In case of non conformity for any reason, we reserve the right to request photos of the product.

In any case, consumer rights recognised by law shall be safeguarded.

Complete the following steps:

1. REQUEST: Send us the non-conformity form, together with the invoice or purchase receipt. You can send it by e-mail to incidencias@cyriano.com or by post to our shop:

CYRIANO, S. L.
Bori i Fontestà, 11
(08021) Barcelona
Opening times: Monday to Saturdays, 10 AM - 2 PM and 5 PM - 8.30 PM

2. RESPONSE AND SHIPPING: We will review the details and contact you. We reserve the right to ask for photographs of the product and to refuse coverage of non conformity if your claim is late, you do not attach the required documents or we identify any reason for exclusion.

If after these previous verifications have been made, we believe that there may be a non conformity, we will notify you and so you can send us the item for review.

3. REVIEW: If after examining the product we see that there is indeed a non conformity we will attend to your claim and Cyriano can choose to replace or repair the product, or if it deems appropriate, refund the amount paid or apply a reduction in the price.

Should the product be out of the guarantee period or the nonconformity be excluded by any of the abovementioned reasons, we will inform you about the nature of the defect and the cost of repair. To proceed with the repair you will be sent a quote for prior approval.


VII. Liability disclaimer

CYRIANO is not responsible for:

•  Delays in delivery of goods by the transport company due to unforeseen circumstances in the area of delivery or due to force majeure (strikes, natural disasters, restrictions of public authorities, accidents and attacks of any type, etc.).
•  On cancellation or non-acceptance of an order when the address details provided by the customer are incorrect, or when payment is unverified or rejected for any reason.
•  CYRIANO will not be considered responsible in case of loss or theft of products returned by the customer, nor in case of return to a wrong address or delays in the delivery of returned goods that are not attributable to it. In such cases you assume all shipping risks. It is also up to you to prove that the products have been returned.
•  On the content and accuracy of the information provided by users in our website or our social media pages.
•  CYRIANO has adopted all possible means to ensure that the photographs shown on this Web site are faithful reproductions of the original products, in order to minimize variations that may exist between the image and the physical product. However, the user acknowledges that there may be variations in colour or perception in the image due to the technical characteristics, adjustments and resolution of your computer screen. Therefore, CYRIANO shall not be liable for any non conformity of the graphic representations of the Cyriano products appearing on the Web site which are due to these technical issues.

We also reserve the right to cancel the orders of a customer when repeated incidents have occurred.


VIII. Assignment of rights and obligations

The rights and obligations arising from these conditions are binding for both parties and may not be assigned to third parties without our consent. For our part, we can only assign them if this does not affect any of your rights and guarantees recognised here in.


IX. Applicable law and settlement of disputes

The legal clauses in this website are governed by Spanish law. Without waiving their such jurisdiction as may apply to them, both parties agree to be subject to the jurisdiction of the courts of Barcelona (Spain).

However, CYRIANO and the user undertake to make an effort to settle any dispute in good faith before resorting to the courts.

Latest update: February 2015.